Refund policy

Return & Refund Policy

Last Updated: August 8, 2026

At Novi & Nest, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to review eligible return requests within 14 days of delivery.

1. Returns

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, items must:

Be unused and in their original condition
Be in the original packaging, where applicable
Include all original tags, accessories, and components
Not show signs of use, washing, damage, or alteration
Be accompanied by proof of purchase or your order information

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

For health, safety, and hygiene reasons, certain baby products may not be eligible for return once opened or used.

Non-returnable items may include:

Opened or used feeding products
Pacifiers and teethers
Personal-care and hygiene products
Opened baby-care products
Items that have been washed or worn
Personalized or customized products
Gift cards
Clearance or final-sale items, where applicable

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact Novi & Nest as soon as possible with your order number and clear photos of the item and packaging.

We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution.

4. How to Request a Return

To request a return, contact us with:

Your order number
The item you wish to return
The reason for the return
Photos, if the item is damaged or defective

Once your request is reviewed and approved, we will provide the return instructions.

Please do not send items back without receiving return instructions from Novi & Nest.

5. Return Shipping

Unless an item is damaged, defective, or incorrectly shipped, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it, first check with your bank or payment provider.

If you still have not received your refund after allowing reasonable processing time, please contact Novi & Nest so we can assist you.

8. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us before returning it. Depending on availability, we may provide a replacement rather than requiring you to place a new order.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Because orders may be processed quickly, we cannot guarantee that cancellation requests received after processing or shipment can be accommodated. Once an order has shipped, it may need to be handled through our standard return process.