Shipping Policy

Last Updated: August 8, 2026

At Novi & Nest, we are committed to making sure your order arrives safely and as smoothly as possible. We currently ship orders within the United States only.

1. Processing Times

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay, we will do our best to keep you informed.

2. Shipping Options

We offer the following shipping options at checkout:

Standard Shipping
Estimated delivery: 3–7 business days after your order has been processed.

Express Shipping
Estimated delivery: 1–3 business days after your order has been processed.

Available shipping options and rates will be displayed at checkout based on your delivery address and order.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Tracking information may take some time to become active after the package has been handed to the carrier.

4. Shipping Address

Please make sure your shipping address is accurate and complete before completing your purchase.

Novi & Nest is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided during checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

5. Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is handled by the selected shipping carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the carrier for assistance.

If your package appears to be lost or significantly delayed, please contact us and we will help you determine the appropriate next steps.

Novi & Nest is not responsible for packages that are confirmed as delivered to the address provided at checkout.

6. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged packaging and product.

We will review the situation and work with you to determine an appropriate resolution.

7. Shipping Restrictions

Novi & Nest currently ships to addresses within the United States only.

We do not currently offer international shipping.

8. Shipping Costs

Shipping rates are calculated and displayed at checkout based on the shipping method selected, delivery address, and order details.

Any applicable shipping charges will be shown before you complete your purchase.

9. Contact Us

If you have questions about your order or our shipping policy, please contact Novi & Nest through the contact information provided on our website.

We are always happy to help and want your Novi & Nest shopping experience to be as smooth as possible.